!!! Important : Discreet billing and Shipping information !!!

• We ship our products in plain brown or white boxes.

• "MDI Global Inc." is what will appear on your credit card statement.

One Flat Rate Shipping

Flat rate shipping regardless of the number of items shipped.
Oversized or heavy items costs extra, typicaly $2-$4 per item.

Order Processing

Standard and Priority Shipping orders are processed and shipped within 1-2 business days following the date of the order.
Overnight Shipping orders are shipped within 24 hours. Orders placed on Friday, Saturday and Sunday are shipped on the following Monday.

Note: Holidays and weekends are not considered "business" days.

** For heavy items or large orders, additioshnal shipping charges may apply. Customers will be notified of additional charges by email prior to order completion and billing.

Order Status

You can check your order status by signing in to  your account Your unique tracking number will be posted to your account when your order is shipped.
Alternatively you can contact our Customer Services Department by email support@vfacility.com , support@mdi-global.com or by phone  (888) 809-9054 8AM-11:30PM PST 7 Days a Week.

Secure Checkout

To protect you and your personal account information, we employ SSL (Secure Sockets Layer) technology. The SSL technology works by sending all of your personal information, including credit card, password, name and address to us in an encrypted code.

Customer Privacy

We consider all customer information private and confidential. We never share customer information with anyone for any reason. We do not sell or distribute email or mailing lists, and we do not send unsolicited mail or email. If you would like more information about how we ensure your privacy please read our Privacy Policy.

Backorders

Every effort is made to ensure that the inventory count is accurate in the system, but there will be times that an item is out of stock even when the web site doesn't say so. Your order will ship as soon as the backordered item is back in stock. We will notify you by email when an item is on backorder. You can also login to your account to see if your order has been backordered. Backordered items will be charged unless we receive notice of cancellation of that item. We will credit any credits due upon receipt of cancellation email. You are free to cancel backordered items by sending an email with your order number to admin@mdi-global.com. Your backordered item will be shipped by U.S. Priority Mail once the item arrives in stock.

Cancellations

All cancellations MUST be requested within 24 hours of original date and time of order OR before your order is placed in “In Progress” status. After your order is placed in “In Progress” status, all cancellations are processed as Returns 

Payment Information

We accept the following major credit cards: American Express, Visa, Master Card and Discover. We use electronic encryption (SSL) for all transactions. We accept debit or ATM cards issued by either VisaTM or MasterCardTM. We accept checks, but there is up to a 21 day waiting period after we have received and deposited your check. We accept money orders and cashiers checks, when we receive either of these payment types through the mail, we process and ship the orders immediately. We do not accept cash payments.

Shipping Restrictions

Certain states have restrictions on possession of adult products. You are responsible to find out any local laws that this restriction applies to. Please check local laws for such restrictions.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.